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Framework for Creating Ethical Older People Personas for the Development of Ambient Assisted Living Technologies
(2021)
persoonille, jotka auttavat kehittäjiä tekemään eettisiä suunnittelupäätöksiä kehitettävälle digitaaliselle tuotteelle tai palvelulle. Tämä opinnäytetyö kytkeytyy EU:n rahoittamaan SHAPES-hankkeeseen (Smart and Healthy Ageing through People Engaging...
As the population in the EU ages, there will soon be more people over the age of 65 than working-age inhabitants. This will be a challenge to the economy as there will not be enough people to take care of the older population. Ambient assisted living (AAL) technologies, that encompass everything from smart homes to wearable sensors, are seen as a solution to help older people live longer in the comfort of their own homes. However, these technologies are recognized to contain many ethical issues. Therefore, the ethical factors should be considered when developing AAL technologies for the older adults. The persona method is used in service design to visualize often complex and vast amounts of data about the end user to help the developers create empathy toward the users. The use of personas is one way for developers to make informed design decisions for the benefit of the older adults on the developed technology. The goal of this thesis is to create a framework for adding ethical requirements to older people personas that help guide developers in making ethical design decisions for the developed digital product or service. This thesis is connected to the EU-funded project called SHAPES (Smart and Healthy Ageing through People Engaging in Supportive Systems) which Laurea University of Applied Sciences is taking part in. The thesis contributes to the SHAPES project by investigating how to combine the ethical requirements in the persona, so that it aids the SHAPES developers to take into consideration the persona-specific ethical requirements when developing digital solutions and innovations for the SHAPES Integrated Care Platform. The theoretical framework is derived from the literature on customer-dominant logic, service design, personas and AAL technologies. As the service design process, the study followed the double diamond model, specifically focusing on the define and develop phases. Qualitative content analysis was carried out on the D8.4-SHAPES Ethical Framework study to identify the main ethical requirements that should be featured in the ethical older people personas. Then, a workshop was held with two product and service developers to gain an understanding on how the ethical requirements should be presented in the persona to help them make ethical design decisions for the benefit of the end user. As a result, a framework for an ethical older people persona for developing AAL technologies was created. Six ethical requirements were identified to be featured in the older people personas that include: 1. digital mistrust, 2.the feeling of safety and security, 3. accessibility limitations, 4. demand for inclusion and non-discrimination, 5. supported decision making, and 6. affordability of care. Furthermore, it was found that highlighting the ethical requirements with different colors in the text of the persona card helped developers pay attention to the requirements. However, further research and testing still needs to be carried out because the study focused only on the define and develop phases of the double diamond. Thus, it is recommended to further test the created ethical older people persona to finalize the persona framework....
As the population in the EU ages, there will soon be more people over the age of 65 than working-age inhabitants. This will be a challenge to the economy as there will not be enough people to take care of the older population. Ambient assisted living (AAL) technologies, that encompass everything from smart homes to wearable sensors, are seen as a solution to help older people live longer in the comfort of their own homes. However, these technologies are recognized to contain many ethical issues. Therefore, the ethical factors should be considered when developing AAL technologies for the older adults. The persona method is used in service design to visualize often complex and vast amounts of data about the end user to help the developers create empathy toward the users. The use of personas is one way for developers to make informed design decisions for the benefit of the older adults on the developed technology. The goal of this thesis is to create a framework for adding ethical requirements to older people personas that help guide developers in making ethical design decisions for the developed digital product or service. This thesis is connected to the EU-funded project called SHAPES (Smart and Healthy Ageing through People Engaging in Supportive Systems) which Laurea University of Applied Sciences is taking part in. The thesis contributes to the SHAPES project by investigating how to combine the ethical requirements in the persona, so that it aids the SHAPES developers to take into consideration the persona-specific ethical requirements when developing digital solutions and innovations for the SHAPES Integrated Care Platform. The theoretical framework is derived from the literature on customer-dominant logic, service design, personas and AAL technologies. As the service design process, the study followed the double diamond model, specifically focusing on the define and develop phases. Qualitative content analysis was carried out on the D8.4-SHAPES Ethical Framework study to identify the main ethical requirements that should be featured in the ethical older people personas. Then, a workshop was held with two product and service developers to gain an understanding on how the ethical requirements should be presented in the persona to help them make ethical design decisions for the benefit of the end user. As a result, a framework for an ethical older people persona for developing AAL technologies was created. Six ethical requirements were identified to be featured in the older people personas that include: 1. digital mistrust, 2.the feeling of safety and security, 3. accessibility limitations, 4. demand for inclusion and non-discrimination, 5. supported decision making, and 6. affordability of care. Furthermore, it was found that highlighting the ethical requirements with different colors in the text of the persona card helped developers pay attention to the requirements. However, further research and testing still needs to be carried out because the study focused only on the define and develop phases of the double diamond. Thus, it is recommended to further test the created ethical older people persona to finalize the persona framework....
